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great hat, poor customer service
This is my third purchase and had to deal with tariff fees in past orders that were resolved. I had received confirmation from Greta that I would not be charged an import fee but then I was by UPS. After inquiring I was told I would have to pay it because “it’s in the product terms and conditions” *after* my hat was being held by UPS. Im very disappointed as I have purchased three hats.
