Our local production process ensures that each unique hat is handmade by our young artisans within 72 hours. By focusing on craftsmanship and detail, we maintain high-quality standards, reduce excess stock, and minimize waste, supporting our sustainability initiatives.

Each hat is meticulously crafted in our workshop at Manifattura Tabacchi, Florence, using materials sourced from local suppliers who share our commitment to ethics and quality. Our products proudly carry the 'Made in Italy' mark, ensuring they meet the highest standards of craftsmanship.

While our felt hats are designed to withstand light rain, we advise against exposing them to prolonged moisture. The wool fibers in felt provide a naturally resilient and semi-waterproof surface, making them suitable for light drizzles.

We ensure that every hat has the potential to last for generations. You can choose from our DIY Care Set to handle minor refurbishments at home, or utilize our free, lifetime post-purchase restoration service provided by our artisans.

We offer worldwide shipping with delivery times ranging from 2-5 days post-production, depending on your location. The shipping costs vary based on the destination and are detailed during the checkout process.

If your hat doesn't meet your expectations or doesn't fit, you have 14 days to decide on an exchange or refund. We process refunds promptly after receiving and inspecting the returned item. For detailed instructions and the conditions for returns and refunds, please visit our Returns and Refunds page

We kindly suggest you to check out the sizing guide page here. However, you can also book a Virtual Fitting with us to be supported by SUPERDUPER founders in finding the best style and size for your hat

Our customer service team is ready to assist you with any inquiries. Contact us via phone at +39 338 537 0067, email at info@superduperhats.com, or fill out our contact form here. We strive to respond as quickly as possible.